Developing a Knowledge Web for Business Process Redesign

In this paper, we describe our effort at developing and demonstrating a prototype knowledgebased Web environment for modeling, diagnosing and redesigning complex business processes. Our goal was to investigate how a modern knowledge representation system, Loom [MB95], can favorably leverage the development and evolution of a knowledge web that links narrative, informal and formal descriptions of on-line cases on business process redesign. In so doing, we demonstrate concepts, techniques and tools that facilitate the development of a knowledge web management system (KWMS) in an application domain of interest to enterprises throughout the world.